Return & Exchanges:
You have 60 days from the date of invoice to return merchandise for full refund, then another 60 days (120 days in total) to return for exchange or store credit as long as you haven’t used it. Original shipping charges are not refunded
At Magna Divers, we strive to provide you with the best possible shopping experience. However, we understand that there may be instances where you need to return a product. Please review our return policy carefully to ensure a smooth and hassle-free return process.
Eligibility for Returns
- We accept returns within [number of days] days from the date of purchase.
- To be eligible for a return, the item must be unused, in the same condition as you received it, and in its original packaging.
- Items that are non-returnable include [list any specific items or categories that are non-returnable, e.g., perishable goods, personalized items].
Initiating a Return
To initiate a return, please follow these steps:
- Contact our customer support team at [customer support email] or [customer support phone number] to inform them of your intention to return the item.
- Provide the following information:
- Order number
- Product name and description
- Reason for the return
- Our customer support team will guide you through the return process and provide you with a Return Authorization Number (RAN) if required.
Return Shipping
- You are responsible for the cost of return shipping unless the item is damaged, defective, or you received the wrong item.
- Please use a trackable shipping method to ensure that your return is received by us. We are not responsible for lost or damaged returns in transit.
Refund Process
- Once we receive and inspect the returned item, we will notify you of the status of your refund.
- If your return is approved, we will process the refund to your original method of payment.
- Refunds may take [number of days] to appear in your account, depending on your payment method and financial institution.
Exchanges
- If you wish to exchange an item for a different size, color, or a similar product, please contact our customer support team. We will assist you in processing the exchange.